"By purchasing a ticket,
or completing a registration form so that you are able to
access a purchase page for a ticket, to a concert, game or
other event on the Site, you consent (i.e., you opt-in) to us
sharing your personal information with the venues, promoters,
artists, teams, leagues and other third parties associated
with that concert, game or other event ("Event
Partners"). We cannot offer you a separate opportunity to
opt-out, or not to consent, to our sharing of your personal
information with them. Event Partners may use your personal
information in accordance with their own privacy policies, and
may consequently use your personal information to contact you
and may share your personal information with others. You will
need to contact those Event Partners who contact you to
instruct them directly regarding your preferences for the use
of your personal information by them."
In other words, Ticketmaster's "Event
Partners" get a nice little dossier on each customer
including name, street address, email address and telephone
number. (Credit card numbers are only shared with Event Partners
in special circumstances, the Ticketmaster privacy policy says.)
And customers has no way of knowing which of these partners are
getting this information, or stopping them from passing it on to
others. "That's what is particularly odious about this,
since they themselves say it could be venues, promoters, bands,
etc...a potentially huge list of organizations."
This reader did a good job of sounding the
alarm in as many quarters as possible, so Ticketmaster had a
prepared statement ready when I contacted them. Ticketmaster's
partners "have both the desire and the need to receive
information about the consumers who purchase tickets for their
entertainment offerings," read the statement, which was
attributed to Kerry Samovar, Ticketmaster's chief privacy
officer. "Therefore Ticketmaster has a very clear privacy
policy that covers the sharing of that information. Our clients,
for whom we sell tickets, use the information to help fulfill
the ticket orders and may use it to contact the consumer. Please
remember that we are the legal 'agent' of these parties; we are
selling tickets on their behalf. They are completely separate
companies, and how they use the information is based on their
respective policies... For those consumers that wish to remain
as anonymous as possible, in an increasingly less anonymous
world, we recommend that they buy their tickets through more
traditional means, such as venue box offices or Ticketmaster's
more than 3,500 retail ticket centers."
As I read that statement, I couldn't help but
think about some of the times I've purchased tickets through
Ticketmaster, and some of the "Event Partners" who may
therefore know a lot about me. After all, event promoters in
sports and entertainment aren't always the most trustworthy of
folks. And I believe some of the artists I bought tickets for my
son to see are in jail now - do you suppose they're trading my
contact information with their cellmates for cigarettes? Under
Ticketmaster's privacy policy, they would certainly have the
right to do so.
Am I exaggerating the dangers in this?
Perhaps, but with identify theft now one of the most common of
crimes, I really don't want to take the chance. But I, like the
reader, don't know for sure which Ticketmaster partners -- or
partners of Ticketmaster partners -- now have my information,
and I have no way of stopping them from selling it to others.
Ticketmaster says they're just functioning as
an "agent" for those clients who have "the desire
and the need" to collect all this information about us.
It's an odd kind of agent relationship though, since we only get
to know the agent's privacy policies and we can't even be sure
who and how many clients are getting this open-ended access to
our information.
We are indeed living in an increasingly less
anonymous world, and I think we can give Ticketmaster some of
the credit for that. So the next time you need a ticket, you
might indeed want to go visit the box office. At least that way
you'll know for sure what price you're paying.
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