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Did you know that most small ISP's
use old equipment cast off years ago by much larger companies? Usually
it is bought for a few hundred bucks off of Ebay!
Every day they hope nothing will go wrong because this used equipment is
barely
working and If it breaks down they have no clue about what to do
except to reboot it and pray!
They don't update software on this outdated equipment. They don't
keep spare parts or send key tech support people to school to learn the art of
trouble shooting and repair of this complicated and sensitive Equipment.
This is why with most small ISP's you will get nothing but excuses
about why you are having trouble connecting or why your connection is
slow or constantly freezing up.
They always tell you it is your equipment that is the problem.
How did we over come this problem? After all we are a "small
ISP"
Simple
We have contracted for our dial up service with the same backbone
provider (UUNET) that takes care of the dial up service for such huge companies as Earthlink and AOL.
Does the
Internet Service you are with now slow down during peak usage times?
Read the paragraph below for why we do not have this problem.
The RAS Servers used by NCW-Online through UUNET are state of the art and house
more that 2000 modems in single unit. These RAS Servers receive all
available updates. They are backed up by hot-swap spares and supported by
trained tech support staff that are on duty 24/7. This
type RAS (remote access server) cost over $50,000 each. There simply is
no better and more reliable RAS Equipment in existence anywhere. These
RAS servers are directly connected to the Internet Backbone and thus have
access to unlimited bandwidth.
This is the reason our service does not slow down during peak use
like other small ISP's
We own the servers used for our web hosting and email service. We use
Dell specially built servers not desk top computers turned
into servers like so many other small companies with no code of ethics.
The bottom line ?
With Earthlink and AOL you get a solid connection but they install
software on your computer that replaces Microsoft system files and
causes many virus like problems in an effort to lock you into their
service. Trying to get tech support is a nightmare. One recent convert
from AOL told us of the many hours spent waiting for and dealing with
AOL tech support. Then they started to ignore her calls because they
could not over come the problems their own software was causing on her
new HP system. We went out to her house and spent over an hour scouring
the virus like AOL out of her system. With that done setting up and testing the
internet connection was quick and easy.
Service is the bottom line. It's our promise to our
family of members.
We provide the same great service for web hosting also.
Robert J. Barnes
Owner
NCW-Online Internet Service
Email: webmaster @
ncwonline.com
Contact us any time at: 509-663-1124 or 509-663-1124
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