3 Mbs down 384k up - $29.95

6 Mbs down 384k up - $34.95
 

12 Mbs down 384k up - $44.95

• Call 509-663-1124 to sign up or for more information
   

• Click here for Internet Access agreement
   

• Click here for Printable fiber agreement form
   

• Fees - $35.00 setup* and $29.95/$34.95/$44.95 deposit required. Deposit is equal to one month service cost.
  *See bottom for setup charge details for all cities.
   

•  There are no hidden charges, all basic parts needed are included - see notes below for details as this cost varies by city and can be more if you need a network card or router ***.
   

• The 3MB and 6MB plans come with 10 gigabytes of data transfer per month.
   

• The 12MB plan come with 15 gigabytes of data transfer per month. All data transfer over the plan allotment per month will be billed at 0.70 per gigabyte. This means if you use double your plan allotment and use 20 gigabytes per month (3MB and 6MB plans) you will be billed 7.00 more per that month. If you go over on a regular basis we will require you to move up to another plan that includes the amount of bandwidth you are using. Average usage for our customers is 3 to 5 gigabytes per month. Servers are not allowed on residential fiber connections.
   

• Do you need a router to connect to the fiber system? Using XP - No router needed. Using Vista - Yes router needed. Vista does require a router under all circumstances as we can not adjust mtu settings in vista as we can in XP. Yes we know that Vista claims to have mtu adjustment but we have not been able to get it to work so for a reliable connection a router is a must have option for vista. If you need to connect 2 or more computers to the internet you will always need a router even with XP as the router acts as a connect point for the internet and your computers. The router creates a small home/office network.
   

• Wireless in you home or business? NCW-Online does wireless setup! We can set you up for wireless service by installing a wireless router and configuring your computers to connect to it. Note: this is done only through the PUD fiber optic connection - this is not wireless service to your home/Business. All wireless connections are required to run in secure mode. No open wireless systems are allowed on our network. Running a wireless network with no security enabled is against our terms of service and is grounds for termination of your internet service through NCW-Online.
   

• Service calls are free for local service area - Wenatchee. Other cities require a small fee to cover fuel cost. If your internet connection goes down and we need to come to your home or business to fix it we do not charge you a per hour fee. You can rely on NCW-Online to keep you online.  Fees are higher outside of Wenatchee because or fuel cost & travel time etc.
   

• Free Web Space for your personal home page (250 Mb) included with every (fiber) Internet Service account. Cost to register your domain name (your-name.com***) through NCW-Online is $9.95 per year - note: this is if we register and manage the domain for you. We have our own domain name registrar service at http://www.avcdomains.com
   

• If you register the domain name and manage it yourself your cost for the domain registration may be less depending on where you chose to register your domain. Call us for further explanation if needed.
   

• Need a business Website (your-business.com)? We can set you up. Business website are a growing part of Our business. We have a very good self service website management system for business websites. Our system will enable you to log in and ad or change anything on your website with a few clicks. Our normal fees for a business website are $250.00 setup and $10.00 per month. For Internet Service customers those prices are cut in half. $75.00 setup and $5.00 per month. If you do not want to use our automatic Website Maker system to manage your website then setup is free.
   

• Free firewall software included with every account.
   

• Unlimited email addresses. It is a good idea to make up and use a disposable email address to use when you need to signup for something online. Then if you start to get Spam (unwanted email) at that address you just delete it and make up a new one!

• $35.00 deposit required on all new accounts, no exceptions.
   

• Bandwidth usage: 10 gig of bandwidth is allotted for each user. Usage over 10 gig will be billed at $.70 per gig. Note: 98% of our users do not exceed 10 gig per month. Only extremely heavy internet usage or file sharing will result in more then 10 gig of bandwidth being used. If you have questions concerning this policy please call us at 509-663-1124
   

• Call us if you would like more details or have questions 509-663-1124

• Wenatchee setup/install is $35.00

• Entiat setup/install is $40.00

• Cashmere setup/install is 40.00

• Lake Wenatchee wireless installs $75.00 - Note: antenna mount is an extra cost at $25.00 - total install cost = $100.00 for wireless.

• Lake Wenatchee Fiber installs $50.00

• Leavenworth setup/install is $50.00

• Chelan setup/install is $50.00

• Domain name registration cost is $9.95 per year. Customer is responsible for this cost.

We reserve the right to adjust these rates from time to time and charge slightly higher rates for very difficult or time consuming installations. Our intent is to have install cost covered with the fee we charge.

NCW-Online does not supply network cards or routers for the basic install fee. We will install these components for you if needed for the exact cost of the equipment. (we purchase equipment for you and you reimburse us for the purchase cost) Network cards are less then $20.00 and routers are $40.00 to $60.00 average and higher ($100+) for top of the line models.

Antenna mounts for the lake Wenatchee wireless systems. These mounts normally run $25.00 over the quoted cost to install. We purchase these then you pay us back for the cost when you pay for the install. Example: install fee $75.00 antenna mount $25.00 you pay $100.00. Plus any other applicable cost such as deposit and first months service cost etc.

The setup fee is not required if your home/apartment/business was/is already setup and/or wired for fiber service. Although if we need to travel to your home or office the setup fee will still apply but a discount may be offered if NCW-Online does not need to install wiring.

A network card is needed in all instances. Most newer computers will have a network card pre-installed. Please check to make sure your computer has a network card. We can assist you in checking this by phone.

Errors on this site: This site does not constitute a contract or promise to do anything at any time for any set price or term. Prices and terms are subject to change and/or revision at the will of NCW-Online. We may change terms and/or prices and the information on this site may not be current about the change. Always speak to us on the phone for confirmation about current offerings and details about service and prices.

This notice does not mean we intend to deceive. It means if we must make a change in term or price due to business climate, circumstance or cost and neglect to update this site the new term or price stated over the phone will take precedent over what is posted here.

Last update to this page: 01/26/2009